Refund policy

Every work leaves my studio in perfect condition, and I photograph and film it before it goes. If something arrives damaged, I will make it right.

Limited edition prints

Each print is made to order, hand signed and numbered, and issued with its certificate of authenticity.

Because each print is made to order for you, I do not offer returns or refunds for change of mind.

Before every print is dispatched I film it being packed, and I send you that video. It is your reference for the condition the print was in when it left me.

If your print arrives damaged

I replace a genuinely damaged print in full, at no cost to you. Here is what I need from you so that I can.

Tell me within 7 days of delivery at info@nicoleslaterartist.com, with photographs of the outer tube, the packaging inside it, and the print itself, exactly as they reached you.

Keep everything. Do not throw out the tube, the cellophane or the bubble wrap. A damage claim cannot be made without the original packaging, and without it I am not able to replace the print.

The damaged print comes back to me, or goes to a post office for a damage report if I ask you to do that instead. A replacement is not issued on top of a print you keep. The returned print is destroyed and recorded against its edition number.

Please have your print unpacked by a professional framer, and please do not touch the surface of the paper. Damage that happens after delivery, including during framing, is not covered.

If the print you receive is not the one you ordered, I will replace it and cover the return.

Original paintings

Original works are not sold through the cart. Every original is an enquiry, and a conversation, before it is a sale. That means you will have seen detailed photographs and we will have spoken before any money changes hands.

Originals are sold as final. Once a work has left my gallery I do not accept returns for change of mind. If a painting is damaged in transit, contact me immediately and do not unpack it further, as the transit insurance depends on it.

Private commissions

A commission is booked with a 50 per cent deposit, with the balance due on completion.

The deposit is non-refundable once I have started the work. It covers the linen, the stretcher, the paint and the studio time set aside for your painting, none of which I can recover if the commission stops.

If you change your mind before I have started, tell me and I will refund the deposit in full.

Commissions are not returnable on completion. This is why I take the time to get the reference photographs right, and why I show you the work as it progresses.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. Those rights apply regardless of what is written here.

You are entitled to a replacement or a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the work repaired or replaced if it is not of acceptable quality and the failure does not amount to a major failure.

How to reach me

Email info@nicoleslaterartist.com with your order number and photographs. I answer these myself, usually the same day.